Privacy policy
This Privacy Policy governs the manner in which Elite Canine International (Elite Canine) collects, uses, maintains and discloses information collected from users (each, a “User”) of the https:www.elitecanine.com.au website (“Site”). This privacy policy applies to the Site and all products and services offered by Elite Canine International.
PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number,
When lawful and practical, Users may, (i) use a pseudonym or not identify yourself or (ii) visit our Site anonymously. However,
if you do not provide some or all of the Personal Information requested, we may not be able to provide you with our products and/or services.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
WEB BROWSER COOKIES
Our Site may use cookies to enhance User experience. User keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, web browser places cookies on their hard drive for record- or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
HOW WE USE COLLECTED INFORMATION
Elite Canine International collects and uses Users personal information for the following purposes:
TO IMPROVE CUSTOMER SERVICE
Your information helps us to more effectively respond to your customer service requests and support needs.
TO CONTACT YOU
We may use information collected to contact you.
TO PERSONALISE USER EXPERIENCE
We may use information in the aggregate to understand how our Users as a group use the services and resources provided
on our Site.
TO IMPROVE OUR SITE
We continually strive to improve our website offerings based on the information and feedback we receive from you.
TO ADMINISTER A CONTENT, PROMOTION, SURVEY OR OTHER SITE FEATURE
To send Users information they agreed to receive about topics we think will be of interest to them.
TO SEND PERIODIC EMAILS
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and datastored on our Site.
SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
THIRD PARTY WEBSITES
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\”s own terms and policies
CHANGES TO THIS PRIVACY POLICY
Elite Canine International has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
CROSS BORDER DISCLOSURE
It is possible that some of the information we collect may be disclosed to our related bodies corporate, contractors, agents and service providers which may be located outside of Australia. We will take such steps as are reasonably necessary in the circumstances to ensure that any overseas third party service providers we engage do not breach the Australia Privacy Principles and any other applicable laws. You consent to your information being disclosed to an overseas destination for this purpose.
ACCESSING AND CORRECTING PERSONAL INFORMATION
We rely on the accuracy of the personal information you provide to us. On your request, except to the extent that we are lawfully able to refuse such a request, we will provide you with access to personal information that we hold about you. If you satisfy us that personal information that we hold about you is misleading, inaccurate, out of date or incomplete, except to the extent that we are lawfully able to refuse such a request, we will correct the personal information that we hold about you. All requests about the personal information that we hold should be made by email or in writing to us (see details below). We will try to respond to your request within a reasonable period. If it is reasonable and practicable to do so, we will give you access to your personal information in the manner that you request. In the event that we deny access to or refuse to correct your personal information that we hold, we will provide you with written reasons and the mechanisms available to complain about such refusal. We do not generally charge for providing such access but we may do so in certain circumstances. We will try to respond to your request within 14 days.
COMPLAINT
If you believe that we have breached our privacy obligations under the Act, you can make a complaint by emailing or writing to us (see clause Error! Reference source not found. of this Policy for our contact details). We will respond to all complaints within seven (7) days confirming receipt of the complaint and that the relevant investigation procedures have been commenced. We will attempt to complete our investigation and resolve your complaint within twenty-eight (28) days from the date you lodge your complaint. If we think it will take longer to resolve your complaint, we will inform you.
YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
CONTACTING US
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us
at:
Elite Canine International
+61 432 156 441
info@elitecanine.com.au
PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number,
When lawful and practical, Users may, (i) use a pseudonym or not identify yourself or (ii) visit our Site anonymously. However,
if you do not provide some or all of the Personal Information requested, we may not be able to provide you with our products and/or services.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
WEB BROWSER COOKIES
Our Site may use cookies to enhance User experience. User keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, web browser places cookies on their hard drive for record- or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
HOW WE USE COLLECTED INFORMATION
Elite Canine International collects and uses Users personal information for the following purposes:
TO IMPROVE CUSTOMER SERVICE
Your information helps us to more effectively respond to your customer service requests and support needs.
TO CONTACT YOU
We may use information collected to contact you.
TO PERSONALISE USER EXPERIENCE
We may use information in the aggregate to understand how our Users as a group use the services and resources provided
on our Site.
TO IMPROVE OUR SITE
We continually strive to improve our website offerings based on the information and feedback we receive from you.
TO ADMINISTER A CONTENT, PROMOTION, SURVEY OR OTHER SITE FEATURE
To send Users information they agreed to receive about topics we think will be of interest to them.
TO SEND PERIODIC EMAILS
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and datastored on our Site.
SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
THIRD PARTY WEBSITES
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\”s own terms and policies
CHANGES TO THIS PRIVACY POLICY
Elite Canine International has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
CROSS BORDER DISCLOSURE
It is possible that some of the information we collect may be disclosed to our related bodies corporate, contractors, agents and service providers which may be located outside of Australia. We will take such steps as are reasonably necessary in the circumstances to ensure that any overseas third party service providers we engage do not breach the Australia Privacy Principles and any other applicable laws. You consent to your information being disclosed to an overseas destination for this purpose.
ACCESSING AND CORRECTING PERSONAL INFORMATION
We rely on the accuracy of the personal information you provide to us. On your request, except to the extent that we are lawfully able to refuse such a request, we will provide you with access to personal information that we hold about you. If you satisfy us that personal information that we hold about you is misleading, inaccurate, out of date or incomplete, except to the extent that we are lawfully able to refuse such a request, we will correct the personal information that we hold about you. All requests about the personal information that we hold should be made by email or in writing to us (see details below). We will try to respond to your request within a reasonable period. If it is reasonable and practicable to do so, we will give you access to your personal information in the manner that you request. In the event that we deny access to or refuse to correct your personal information that we hold, we will provide you with written reasons and the mechanisms available to complain about such refusal. We do not generally charge for providing such access but we may do so in certain circumstances. We will try to respond to your request within 14 days.
COMPLAINT
If you believe that we have breached our privacy obligations under the Act, you can make a complaint by emailing or writing to us (see clause Error! Reference source not found. of this Policy for our contact details). We will respond to all complaints within seven (7) days confirming receipt of the complaint and that the relevant investigation procedures have been commenced. We will attempt to complete our investigation and resolve your complaint within twenty-eight (28) days from the date you lodge your complaint. If we think it will take longer to resolve your complaint, we will inform you.
YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
CONTACTING US
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us
at:
Elite Canine International
+61 432 156 441
info@elitecanine.com.au